BAD SERVICE AND SYSTEM PROBLEMS

Item: MTN South Africa
Rating: 1

on the 21 Desember upgrade and migration was done at C&R Cellular. On the 28 Desember i went back to the store to find out what is going on why not changes reflect on the contract an no promotion provision was loaded. The consultant then was verey rude and arogant and wanted me to sing a cancelation form on all eight contracts that i have with MTN. For now i will never go back to that store and i will be foreced to go to another town to do my upgrades in the future. The MTN service provider will have to go far to satisfy my needs in the feuture..

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Replies (1)

MTN South Africa's replyOfficial

11 Jan 2017, 10:53

Good day Robbie,

Thank you for bringing this matter to our attention and apologies for the delayed response.

Please accept our sincere apologies for any inconvenience caused. According to our records the migration was successfully processed on the 29 December 2016. With regards to the behaviour of the store consultants, please note that the matter has been escalated to the relevant regional manager for their urgent attention. Apologies once more in that regard.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,

Tshepo M

REQ:***

Best regards,

MTN South Africa's reply11 Jan 2017, 10:53

Official

Good day Robbie,

Thank you for bringing this matter to our attention and apologies for the delayed response.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,

Tshepo M

REQ:***

Best regards,

BAD SERVICE AND SYSTEM PROBLEMS

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