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Mavis M

1 reviews | Active since Nov 2016

03 Nov 2016, 08:28

Bad Service and ****** Attitude

<p>I went to MTN shop in Pavilion mall next to pick and pay by the flower shop to Rica a starter pack and buy airtime and data but I also wanted a modem contract.I was helped by a young girl Nadeen and she was sitting there and was not trying to help me and was rolling her maybe because it was a cheap sale or maybe she think I can't afford contract.she kept trying to send me away and then she say the computer is offline but then she was always calling the black girl to help me.I felt very disgraced by that and ask them who is the manager. They tell me the lady is Rozeena and she is busy in the office.they try to call her but she don't come. Then they ask me to come later or go to other MTN shop in the centre downstails. After long the manager came and was saying loud why your disturb me I'm busy. She was even more rude don't know how to speak to people and tell me nothing she can do cos the girl just told me it's offline. It's so sad for young people to treat people so rude and no respect. I will never come back but I will put complaint to head office and Facebook and tell everyone.I hope someone teaches them hoe to deal with people so it don't happen again because all the customers are going</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Nov 2016, 23:33
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

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