Bad service and payments lost/ not allocated and lines been cut

If I can give no stars, it would be too many. Have been with MTN for over 20 years. Service were never really awesome, but of late, there is NO service. My problem started in August 2020 when MTN changed their account nrs and system. I always paid EFT. Last 9 months, payments weren't allocated, I was requested to send proof 3- 6x a month. After I received confirmation of receipt and that allocations were made, payments went missing and lines cut. I run a business. I always pay more than my monthly bill and still no service!! Someone is earning a salary and not doing the job!

I have lists of reference nrs. To mention a few: *** #*** #*** #*** #*** #***

This have been reported today and I received ***. I also involved the Onbutsman with this as monies been paid VIA EFT and went missing or can't be found or not allocated.

DONE WITH BAD SERVICE