bad service and overbilling
<p>Mtn deducted R5444 off my bank account for my cellphone contract and I have a set credit limit of R2000.00, 4.41 gb (R3506) of data was downloaded off my phone on 29/7/2016 when I was sleeping and the service did not suspend and stop the downloading. They claim the billing is correct but they can not even send me the websites that was downloaded on my phone on the day mentioned from 4'oclock in the morning to 7'oclock. Previous months my contract would suspend if I went over my limit, so I know the limit works, but this time around it did not??????? Why. When you phone them they use the excuse of the limit only being set on the 15th of August, I upgraded my contract on that day, (how I regret it now) and when you tell them to look at the old contract they seem ******** of the facts, I have been trying for 19 days to explain to them. I aim to mail a complaint every day untill mtn listen and sort out my account. How do you know if your billing from mtn is correct!!!!!!!!! I know myne is not.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you hellopeter.com for sending me a email with a response from Mtn that was published, as of now, 4 days later I have not even received a email or phone call from Mtn to say they have escalated my case to another department. I had to make the call to Mtn today only to find out they are still waiting for url reports for the 29/7/2016 which they have already sent to me and the transactions in question does not appear on there, but the fact of the matter is I HAD A CREDIT LIMIT OF R2000 ON MY ACCOUNT SO THE SERVICE SHOULD HAVE SUSPENDED WHEN IT REACHED THAT LIMIT!!!!!!!!!!!!!!This is just a way for Mnt to try and make me go away. I will not. The service is absolutely without a doubt the worst I have ever dealt with, and they so kindly publish "rest assured it is not our intention to displease you" how do you justify that if they don't even communicate. I am so displeased about this no words can explain how they can just take your money when proper measures are put in place like limits to control expenses. I WANT MY MONEY BAC****!!!
Thank you hellopeter.com for sending me a email with a response from Mtn that was published, as of now, 4 days later I have not even received a email or phone call from Mtn to say they have escalated my case to another department. I had to make the call to Mtn today only to find out they are still waiting for url reports for the 29/7/2016 which they have already sent to me and the transactions in question does not appear on there, but the fact of the matter is I HAD A CREDIT LIMIT OF R2000 ON MY ACCOUNT SO THE SERVICE SHOULD HAVE SUSPENDED WHEN IT REACHED THAT LIMIT!!!!!!!!!!!!!!This is just a way for Mnt to try and make me go away. I will not. The service is absolutely without a doubt the worst I have ever dealt with, and they so kindly publish "rest assured it is not our intention to displease you" how do you justify that if they don't even communicate. I am so displeased about this no words can explain how they can just take your money when proper measures are put in place like limits to control expenses. I WANT MY MONEY BAC****!!!