1 reviews | Active since Oct 2016
Bad Service and Over Charged
<p>I had two contracted sim cards with MTN, one which expired in june and prior to that i have been receiving calls from MTN asking wether i wanted to extend the contract on the 071 number, told them NO several times, but to my suprise came June they charged me for 2 sim cards instead of 1 , this went on for 3 months, when i called they said they were going to port the number back to pre-paid and refund me, but debited for 2sims again in October, gave them a call again and the lady i spoke to told me i owed them +_239 for the previous months debit that till today i dont understand what it is for. i went to MTN Park Station and the gentleman there said He cant help me, i needed to call 808, again i did and requested for refund as i get R55.00 Airtime and Pay R165.00, i asked to be given the total charges for cancelling the contract because this is madness, the Lady said She will escalate the matter and i will get an e-mail regarding that in 2days. it has been 3 weeks from the call. NO Refund, No e-mail.... Frustrated by the bad service and over charged and if i cancel my debit they will be quick to cut my number off, i cant afford to loose it because of their incompetence. i want my money back!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked, the line was deactivated in August 2016. the last debit for account would have been in July as MTN bills a month in arrears. A credit for the amount of R115.00 has been sent for approval to be passed onto the MTN account for the month of August where by charge occurred.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked, the line was deactivated in August 2016. the last debit for account would have been in July as MTN bills a month in arrears. A credit for the amount of R115.00 has been sent for approval to be passed onto the MTN account for the month of August where by charge occurred.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
