bad service and one excellent service

My name is M.M.Nyingwa and I would like to lay a complaint against MTN-173 call centre.<br> On Friday 15/09/05 I faxed an affidavit and copy of ID in order to do a Sim Swap.I was then told that the Sim Swap would be done the next day.On the following day it was still not done.I called 173 the hole day without any success.I even spoke to floor supervisors but they could not help me. On Sunday it was the same thing primise after promise. Monday morning was the same thing untill I was told to fax again.I called untill I reached my 173 limit for the month.I had to buy another Sim card in order to call 173 again.Eventually I spoke to Mr Ignatius Jacobs who the assisted me by logging my documents.Only Tuesday was the Sim Swap done thanks to Mr Jacobs.I wish people by 173 call centre can be like Mr Jacobs.The problem that I have with all the other people that I spoke to was that the information they have is not the same and that will chase the customers to the competition ie. Cell-C