1 reviews | Active since Mar 2015
BAD SERVICE AND NO RESOLUTION
On Wednesday, 22 July 2015, 16:07, Andre Van Niekerk wrote:<br> <br> Please find the following information:<br> <br> 27/04/2015 Wenzile Masina<br> REQ: ***<br> Account must be fixed and money paid back.<br> 12/05/2015 11:56 Kagiso<br> REQ: ***<br> Account must be fixed and money paid back.<br> 17/07/2015 13:23 Shallott Hlalele<br> REQ: ***<br> Confirm credit amount in writing and process cancelation of contract.<br> 22/07/2015 12:05 Lerato<br> REQ: ***<br> Request for Jacqui Mzobe to phone the client back<br> 22/07/2015 12:23 Sarah Radebe<br> Request for Jacqui Mzobe to phone the client back.<br> <br> NO RESOLUTION ON ANY OF THE ABOVE REQUESTS.<br> <br> Termination fees (R2803.67) - Client credit (R11753.17) = Amount to be paid back (R8949.50)<br> All the above amounts ware confirmed in writing by Jacqui and Shallot
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you were in contact with one of our agents on 27th July and that your line has now been migrated to prepaid, and a refund request made to pay the owed amount into your account within 7 days.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you were in contact with one of our agents on 27th July and that your line has now been migrated to prepaid, and a refund request made to pay the owed amount into your account within 7 days.
Regards
Mary
REQ:***