Bad service and no one to help!!!!

I app**** in store at Incredible Connection for a data contract and laptop. The deal was approved and I received the DebiCheck request, which I declined because the consultant had mistakenly captured the incorrect bank account details.

After requesting that the debit order details simply be corrected, the original deal was cancelled and the store reapp****. Since then, I have experienced nothing but difficulty with MTN in trying to get the contract approved again.

This matter has been ongoing since 14 February. I have made countless calls to various call centres and departments, none of which have been able to provide assistance or resolution. I have been transferred repeatedly, with no clear answers and no accountability.

Had I known that correcting bank details would cause such a prolonged issue, I would have approved the original DebiCheck and sorted out the banking details afterward.

It is extremely disappointing that customers can no longer speak to a department directly to resolve a query. Visiting a branch has not helped either, as the store advises they are only a partner and refers customers back to 135 and customer care — where the cycle simply continues.

I am requesting that this matter be escalated urgently and reviewed by a competent department that can provide a clear explanation and final resolution.