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SF
Shaina F

1 reviews | Active since Jul 2018

23 Dec 2018, 12:21

Bad service and no loyalty towards customers

I am highly disappointed in MTN. My husband and I have been clients for over 11years. We have two contracts with MTN. My contract will be ending in January when I upgrade, but unfortunately I will not be upgrading with MTN.

My existing contract states that I need to receive 52gig of data, 100 anytime minutes and 10 000 mtn to mtn minutes.

I have been receiving the above mentioned minutes but only 50gig of data each month. I have only received the 2gig I am supposed to during the last two months.

This month MTN decided that they will go against my signed contract and only give me 2gigs of data and 100 minutes. My 2gigs will be depleted after this review and I will not be able to contact any family far away for Christmas.

We have phoned MTN numerous times during the past week and we only received cheeky, rude comments back and no data which we have paid for.

Thank you MTN for showing a loyal customer away just before an upgrade!

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Replies (2)
SF
Shaina F's update27 Dec 2018, 11:48
Reviewer Update
Today I visited a MTN branch and still we have not resolved this issue. MTN states that I have received this months data in January 2016. This is untrue and I requested a full report on how I have used 100gig in one month if that was true. I was notified that I need to pay itemized billing for the proof from MTN to show that I have not received 100gig in January 2016. MTN Somerset Mall could not look up my billing and usage history. I showed them the sms's stating that I have not received the 2gig for 22 months as per contract that I was supposed to get. I am highly disappointed and will not upgrade with MTN again.
SF
Shaina F's update20 Jan 2019, 11:28
Reviewer Update
Good day MTN I have cancelled my contract with you as it took you about three weeks to respond. Well done on losing yet another loyal customer. It's been 11 years, but unfortunately you stole 2gigs of data from me for 24 months. I will not be using MTN ever again and will definitely not recommend you to anyone. I hope 2019 brings you better educated staff that can actually read and respond appropriately. Regards