Bad service and no feedback

On the 30th of December I went into the MTN Walk-in centre in Canal Walk, Cape Town. I ordered a Galaxy Note4 and a Gear2. I was told it will take about 7 days. I left all my details at the store and waited for about 10 days and then went in to follow up, just to be told that they are still waiting. As this is a walk-in store and cant be contacted by phone, I had to drive there several times to follow up on my order. Not once have I had feedback to say why they haven't received my phone or what the reason is. I eventually asked to speak to the manager and was told that they are waiting for their allocation. Long story short, I am still waiting for my phone, I don't get any feedback from the store even after leaving my number with them. The person I was dealing with in store has this real nonchalant attitude. I eventually ended up cancelling my order and I am considering moving to another service provider once my contract ends in May.<br> <br> I have had a contract with MTN since the late ninety's and their service has always been mediocre but this is just bad service on another level really.