BAD SERVICE AND NO FEEDBACK

On 1 Aug 2015, I renewed my contract at MTN Brooklyn. On 13 Aug, I have still not received my SMS's and DATA that was due to my contract. I then sent a mail to [Email Removed] to find out how long it will take for these to be loaded on to my contract. They responded by saying that it takes 31 days as from date of upgrade, in other words, 1 Sept 2015. On 16 Sept, I sent another mail to inform them that NOTHING has been added or loaded to my contract. Once again, they responded and apologised for the delay in service activation. They informed me that it will take up to 2 - 24 hours for the SMS's & DATA to be loaded. Today, 18 Sept, NOTHING has been loaded!! The serivce that I have received from MTN is absolutely ridiculous and totally UNACCEPTABLE. It has taken me MORE THAN a month since my upgrade, just for my SMS's and DATA to be loaded. Every single time I inquire about this, there is just a new story and NOTHING gets solved!!! I will not recommend MTN to anyone I know due to the bad service!!!