1 reviews | Active since Jun 2016
Bad Service and No communication
<p>My phone went in for repairs and they advise me that they cannot repair it and will be replacing the phone as it is insured. From that last communication to date i am battling to get through to them via telephone or email and they are not getting back to me. I think this is very bad service as they have my phone and me as a client have to get hold of them everytime to find out when i will get my phone back.</p>
Good Day Akhoma mv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Good Day Akhoma mv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Zukiswa it was last week thursday when you responded to this and to date I have heard nothing from you or a manager. must i now wait 2 months for to resolve such a simple query?? You guys cant fix my phone, I get that hence I insured the phone. All I want to know is WHEN will I get a new Phone?
Zukiswa it was last week thursday when you responded to this and to date I have heard nothing from you or a manager. must i now wait 2 months for to resolve such a simple query?? You guys cant fix my phone, I get that hence I insured the phone. All I want to know is WHEN will I get a new Phone?