TW
Taryn W
1 reviews | Active since Jan 2016
22 Jan 2016, 08:49
BAD Service and no communication
In 30 October 2015 in had a query on my account for Data that was not used by myself on my account. After a number of calls and Reference numbers to customer service MTN deduced my account with the money of data that was unresolved. I was not happy with this so i called MTN again, so i asked if the account was paid why are they not reconnecting my account. They said that the account was handed over to Legal. I asked the them to give me legal's number but they only response to legal was by e-mail and don't have a number. MTN has made no attempt to contact me in anyway.
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MTN South Africa's replyOfficial
22 Jan 2016, 09:43Hello tarynkvw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Jan 2016, 09:43
Official
Hello tarynkvw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***