BAD SERVICE and NO CLEAR DIRECTIVE

I app**** for a one of the Black Friday deals online via the mtn website, after that my application was paused as MTN is awaiting verification documents. Apparently I must submit them to an agent. I have no way of getting in touch with an agent, the 083 135 number only tried to sell me MTN MOMO and there's no option to speak to any agents. The MTN Customer care email hasn't responded with anything in 48 hrs.