1 reviews | Active since Apr 2012
BAD SERVICE AND NO CARE ATTITUDE
MY CELLPHONE CONTRACT WAS TRANSFERED TO MTN FROM ALTECH AUTOPAGE. ON THE 23RD MARCH I CALLED THE MTN STORE IN HAZELPARK GERMISTON FOR AN UPGRADE, THE UPGRADE WAS DONE AND SINCE THIS WAS DONE ALL MY INCOMING CALLS SHOW UNKNOWN, I HAVE CALLED MTN AND EMAILED MTN AND HAVE JUST BEEN TOLD NUMEROUS LIES AND TO DATE THE PROBLEM IS STILL NOT FIXED. I HAVE BEEN BACK TO THE STORE AND THEY SAY ITS NOT THEIR PROBLEM IT IS DUE TO THE TRANSFER FROM ALTECH TO MTN. ALSO THEY DO NOT BOTHER TO ANSWER THE PHONE AND THEY HAVE A TERRIBLE CLIENT ATTITUDE, NO CARE ATTITUDE, THEY ALSO DO NOT BOTHER COMING BACK TO A CLIENT.THE TRANSFER WAS COMPLETE ON THE 18TH MARCH SO HOW CAN THIS BE THE PROBLEM. MTN JUST KEEPS SAYING WAIT 2 TO 48 HOURS...IT IS MORE THAN 48 HOURS NOW AND STILL NOTHING....<br>
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that the request that was logged on the 25th of March 2016 (REQ:***) is still being investigated.
The service (Caller Line Identity) is reflecting active on the account, however the service is not active on the network. We've just done a follow up on the request and asked that the matter be promptly dealt with.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that the request that was logged on the 25th of March 2016 (REQ:***) is still being investigated.
The service (Caller Line Identity) is reflecting active on the account, however the service is not active on the network. We've just done a follow up on the request and asked that the matter be promptly dealt with.
Regards
Tim
MTN Complaints Management Team: REQ:***
