BAD SERVICE AND ****MERS

Good Evening

i have never been this disappointed of poor customer service from MTN.

I bought data for R39 2GB Any time data and 2GB Night data on the 18/07/2023 which is for 7 days, when tried to connect i couldn't i then thought maybe it's network i restarted my phone twice but still the problem persisted.

Later when knocked off i tried to connect but still, i then contacted MTN and spoke to Nandipa she checked for me and told me my anytime data was used up i am only left with night data, i then explained to her that i did not use any data immediately after i bought this data i couldn't connect hance my call to them, then the lady said she will put me to the data department so that they can check for me.

I was on hold for 20min only for my call to be dropped, i called again and i was again transferred to the data department, i then spoke to this Abel who tried to check for me as what happened to the data he then asked to put me on hold while he is still busy only for my call to be dropped again.

I called again and this time i was putted through to Zanele from the Data department she then told me that they only deal with internet settings i must call again and speak to someone from prepaid.

i called again and i spoke to Amanda then it was promising because she checked for me and told she can see that i bought data and asked if i can give her few minutes she check how it was utilized, then she told me she can see i did not use the data she will escalate the matter to her manager,i then asked for a reference she said she does not have one they usually use the cell phone number you call in with i should expect a call within 24hr.

after 24hrs i called and i spoke to Sello, i asked to give him my number to check with as i am doing a follow up on a query that i logged, he then said to me he can't see anything there was no ticked logged so he will have to log another ticked for me.

yoh guys i have never been so angry i told sello that its the 3 day am calling MTN with no joy... guess what! he seemed not to care he just told me he will escalate to the manager and then i asked why can he not put me through now to the manager he rep**** by saying the manager has knocked off i must call tomorrow morning at 9 or if am in a hurry i can visit my nearest MTN store they can also help.

i then called the following day spoke to a lady called Sivile to do a follow up, she told me she can not see anything regarding the query that i logged so she is going to log a ticket and give me the reference as proof that it was done which is REQ*** and told me i must wait for 24hrs

Today i called again then i spoke to Khanyisa Mthembu and gave her the reference number,she then said she can see the reference number on the system but there is no notes its blank so i need to tell her what my query was about, when i mentioned all the people that i spoke to so far she told me they don't know those people they might be from Cape Town or Kzn so i need to tell her what is my query about.

Then she said she will check for me only for her to comeback and tell me that i did not buy any data on the 18 she only sees the one i bought on the 17 which was 5GB, I got so angry because i feel like now am being made a fool.

Non of MTN agent was gonna help me their aim was to frustrate to keep on calling knowing very well that they are not going to help me.

YOU GUYS ARE SUCH ****MERS I FEEL SORRY FOR ALL THOSE CUSTOMERS WHO SEE YOUR ADDS OF CHEAP DATA ON FACEBOOK ONLY TO BE ****MED YOU ARE PROMOTING LIES.