BAD SERVICE AND LAZY

Hi Ive gone to MTN northgate a couple of times now just to fix a simple problem... My contract with MTN has expired and im getting billed alot of money per month for usage close to R5000 on my ipad.<br> Ive gone to the MTN in north gate 4 times now to get assistance and for them to help me whether to upgrade or cancel... <br> First of all the staff there has BAD attitude, they never help you, nearly everytime i was there people stand for hours and no one helps them and they end up leaving, its happened 4 times since I've been there.... Not sure if staff is not trained well on customer service or they just plain lazy, i get a feeling of im just doing my job and whatever happens is not my business, To clarify, im not talking about the MTN inside the mall but the one next to cash crusaders and virgin active. They always complain that their systems are slow..SLOW???? If the infrastructure of a service provider is internally slow, what more does it mean for the consumers of the product itself!!??? NOW a customer understands these things happen but when the service itself is HORRIFIC!!!!! Is not acceptable.