KM
Kedi M
1 reviews | Active since Jun 2014
29 Jan 2016, 17:28
Bad service and late delivery
I am reporting MTN for the second time. They seem to be unable to assist me with a simple cancellation of a faulty contract phone that I had to sign up over the phone because of their bad service. This is ridiculous, over 6 weeks of no responce and the consultants at the shops can't assist with anything.
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Replies (1)
MTN South Africa's replyOfficial
31 Jan 2016, 15:37Hello KTMolefe,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply31 Jan 2016, 15:37
Official
Hello KTMolefe,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***