1 reviews | Active since Sept 2015
BAD SERVICE AND LACK OF FEEDBACK
my cell accidentally fell and cracked, I took it to MTN on the 21st they were unfriendly and told me that my cell will be available in three working days, they did not provide me with the alternative phone and said they no longer issue them, when i requested for my data to be saved and transferred back to me once they were done they said i need to pay in R 200.00 for that.<br> <br> I have not received any update or feedback from them till to date, I went to the branch today and they told me I must give them two more working days. I have been inconvenienced and have not been treated fairly as the client. . My concern is that i was promised to have the cell in three days which was not honored/delivered as promised<br> <br> The service is pathetic and beyond words
We are truly sorry for any inconvenience caused and for the delay with your device being repaired.
We've tried locating your booking in order for us to check what the progress is of the repair, however we cannot locate anything with your cell-phone number, ID number and the IMEI number ***.
We've now contacted Danny as per our discussion and he was on the road with his company vehicle and did not have the details of the booking with him. We will be calling him back at 14:00pm to obtain the details and take the matter further.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with your device being repaired.
We've tried locating your booking in order for us to check what the progress is of the repair, however we cannot locate anything with your cell-phone number, ID number and the IMEI number ***.
We've now contacted Danny as per our discussion and he was on the road with his company vehicle and did not have the details of the booking with him. We will be calling him back at 14:00pm to obtain the details and take the matter further.
Regards
Tim
MTN Complaints Management Team: REQ:***