Bad service and *****ing money.

My internet is off from the 1st of this month. I paid more than I am suppose to pay and yet my service has been suspended. The call center is a joke. Most of the time they can not hear you due to "audio problems" on there side and if you get to speak to a call center rep, just tell you "sorry to hear" Sorry does not resolve the fn problem! They required me to make an additional payment. I even paid more than I was supposed to pay. I have send them the proof of payment directly from the banking app, yet nothing has been done. The payments and proof was done on the 4th of September 2024. They told me that my service will be restored after 2 to 48 hours. My service is still suspended and I can't even log into my MTN account. I am now "gray listed"