PM
Priscillia M
1 reviews | Active since Aug 2015
15 Sept 2015, 08:57
BAD SERVICE AND INCORRECT BILLING (FOLLOW UP)
TO WHOM IT MAY CONCERN<br> <br> Keitumetse <br> REQ:*** <br> <br> Here are the details requested:<br> - MTN account no. ***9<br> - MTN cellphone no. ***<br> <br> I do hope that you will give this your utmost attention as per your email dated 14/09
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MTN South Africa's replyOfficial
15 Sept 2015, 12:06Hello tillamuzadi,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the matter was previously escalated to the sales agent that processed the upgrade with the incorrect subscription. However the package was never correct.
We have now escalated the matter directly to the management team within our Sales Department, requested that the matter be resolved amicably as the account has now been handed over and the line permanently deactivated.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the matter was previously escalated to the sales agent that processed the upgrade with the incorrect subscription. However the package was never correct.
We have now escalated the matter directly to the management team within our Sales Department, requested that the matter be resolved amicably as the account has now been handed over and the line permanently deactivated.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply15 Sept 2015, 12:06
Official
Hello tillamuzadi,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the matter was previously escalated to the sales agent that processed the upgrade with the incorrect subscription. However the package was never correct.
We have now escalated the matter directly to the management team within our Sales Department, requested that the matter be resolved amicably as the account has now been handed over and the line permanently deactivated.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the matter was previously escalated to the sales agent that processed the upgrade with the incorrect subscription. However the package was never correct.
We have now escalated the matter directly to the management team within our Sales Department, requested that the matter be resolved amicably as the account has now been handed over and the line permanently deactivated.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team