BAD SERVICE AND INCORRECT BILLING

Item: MTN South Africa
Rating: 2
Author: Priscillia M

For the past 2 years MTN has incorrectly billed me from the time my contract was renewed - I am billed for devices that I have never received. I have contacted MTN at many instances (both telephonically and via email) to request corrections of the matter - the consultants that I spoke to recognised that there was a mistake/an error from their side and that the problem would be fixed right away

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Replies (1)

MTN South Africa's replyOfficial

14 Sept 2015, 16:16

Hello tillamuzadi,

Thank you for your post

Apologies for the delayed response and inconvenience experienced

Please provide us with the cell phone number or MTN account number, in order to gain access to the account and assist with the request.

Once again, please do accept our apologies for the lapse in service and the inconvenience it has caused you.

Warm regards,
Keitumetse
REQ:***

MTN South Africa's reply14 Sept 2015, 16:16

Official