RG
Riaan G
1 reviews | Active since Oct 2012
15 Aug 2015, 13:05
Bad Service and Incompetency of Staff Members
I already have a contract with MTN and wanted to add another data contract. I explained to the shop assistant what I required and he continued to add the contract. Throughout he had little to no interaction with me and he was very short and rude. I then asked him a few questions regarding sharing data/ adding on more data to my current contract. He didn't try and understand what I meant but rather interrupted me saying \let me explain something to you"and then scribbled something on a paper"
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MTN South Africa's replyOfficial
08 Sept 2015, 11:00Hello Riaan.v,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Siboniso. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Siboniso. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply08 Sept 2015, 11:00
Official
Hello Riaan.v,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Siboniso. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Siboniso. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***