bad service and incompetence

Made a mistake and transfered data to a wrong num,called MTN and was advised that the funds will be returned back into my acc all I need to do is fax my statement to them. Called again to get the fax num I was told that cannot happen. How is it possible that such a big company cannot reverse the funds back into my acc, how is it that the staff @MTN are giving me different information. To me its like they dont know what they are doing.<br> I am very disappointed with the incompetence of the staff @da call center I feel they are passing the bug cz they know the chances of me speaking to the same person are very slim.<br> I am sure I am not the first person in the whole wide world to make such a mistake and if the funds cannot be reversed it means MTN is getting my money.<br> I need this sorted out.