1 reviews | Active since Mar 2015
bad service and incompetence
<br> <br> <br> <br> <br> <br> <br> I had sent the phone to Edgars for a scroller problem on Feb 02 2015 received no feedback until 15 march 2015 , wen to edgars they say I must phone mtn repairs of which I did bt phone went unanswered I emailed and then they said , the problem is a water damage and I msut pay R330.<br> but they were supposed to inform me and tell me about the charges involved and send a quotation that I was supposed to decline or accept<br> None of that was done for a month going to 2 months I have received no feedback until I had to email , this is highly unacceptable and I take it that they are ******* as they did their own things without telling me and now I must pay without even having had a quote of the damages etc an are refusing to send back my phone<br> I took the phone and was told it was under warranty and I will not be liable for charges they found out I would be liable for charges why was I not sent a quote and agreed or decline it ?? MTN must Sort out their issues and give me my phone since they cannot fix my problem that I had stated on the scroller . My ref number is *** from MTN repairs<br> <br> <br> <br>
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved
A technical assessment fee is applicable in the event that an in warranty assessment reveals that the warranty is voided in accordance with MTN and manufacturer limited warranty conditions, due to user induced or other damages e.g. liquid damage, physical damage, unauthorised repairs, Blacklisted etc.
Devices that has voided warranty and/or found to be Beyond Economical Repair (BER).
Out of warranty and non-warranty devices that are booked in for a second opinion or re-assessment after the original assessment.
Devices that require assessment and fault reports for 3rd party insurance purposes.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved
A technical assessment fee is applicable in the event that an in warranty assessment reveals that the warranty is voided in accordance with MTN and manufacturer limited warranty conditions, due to user induced or other damages e.g. liquid damage, physical damage, unauthorised repairs, Blacklisted etc.
Devices that has voided warranty and/or found to be Beyond Economical Repair (BER).
Out of warranty and non-warranty devices that are booked in for a second opinion or re-assessment after the original assessment.
Devices that require assessment and fault reports for 3rd party insurance purposes.
Thank you
Wenzile Masina
REQ:***