BAD service and incompetancy

It has been two months and between MTN and iStore Bloemfontein they seem to be unable to correctly bill my account and activate the requested booster bundle.

When I took out a new contract with MTN at the iStore in Bloemfontein, they did not add the requested booster bundle. Furthermore, my device is, which is a new device, does not reflect on my billed account and thus I am not paying the correct amount. I have phoned customer support of both companies countless times and the issue is yet to be resolved. Upon inquiry of the incorrect billing I was informed that once an audit is done and it is brought to light the outstanding amount will be deducted as a lump sum once of. So much for having a budget and fairness MTN.

The incompetency of both companies is appalling and at this point I have not other choice that to involve the Ombudsman