Bad service and horrible retention or cancellation service.

It has been a mission impossible to cancel my contract, I have been referred from pillar to post, I was told by a consultant that my contract ends in October 2021 and when I call to cancel I'm told no it ends in May 2022. You would not expect such a bad service from a JSE listed company, I mean I had to hold for 1 hour only to be assisted. I wouldn't recommend MTN to anyone honestly I regret the day I got into business with them totally awful service