JP
Jaco P

1 reviews | Active since Jan 2016

27 Jan 2016, 10:54

Bad service and feedback

I went to the Mtn Irene Village mall beginning November 2015 because I was informed to upgrade. When I wanted to upgrade they didn't have stock, after waiting 3 months with no correspondence from their side I went back to see if I can get something else they do have stock of. I then ordered another product which they said will take 2 weeks, after 3 weeks with no correspondence or replies to my requests I went back and said there was still no stock in any of their branches nationwide. The next day I went to Mtn Menlyn mall and they said they do have stock of that same product in Wonderboom junction and I came right there. After 3 months of getting the run around by Mtn Irene village mall I did it myself in just one day.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Jan 2016, 16:35
Official
Hello Jakes01,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from one of our stores.

Please note that this matter will be brought to the attention of the management in the Irene store.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
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