BAD SERVICE AND FALSE PROMISES

I have had the worst service with MTN as i app**** for a router during the black Friday special but little did i know, I app**** during the Black Friday week in November and only received the router on the 13th of February because somehow the contact number that was given to the courier company was the very same number on the Sim card that was coming with the router IMAGINE THAT, to make matters worse now when I logged into the router's app something said check the sms's only to find some sms saying I have subscribed to MTN GAMER witch I know nothing about and again to make matter worse when i send an email to MTN all they can send back is this "Good day Tsholedi,

Thank you for your email

We sincerely apologize for the delayed response and for any inconvenience incurred. Please provide us with the cell phone number to peruse the account and fill in the below security points in order to assist and for security purposes.

MTN PIN:

ID:

Address:

Bank Name/ or Type of account:

E-mail address/ work telephone number: We trust that you find the above in order.

Kind Regards, Kopano Mahlangu MTN SA"

And again i respond only to be send the below yet again

"Good day Tsholedi,

Thank you for your email.

We apologize for the delayed response and any inconvenience incurred.

Kindly be advised that the subscription has been removed as requested, please dial *155#ok and select option 1 to view or cancel subscriptions.

Kindly note that content charge subscriptions are an external value-added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.

We trust that you find the above in order.

Kind Regards, Carmen Wentzel MTN SA"

How does this help me as now when my statement arrived i was billed for all this that i know nothing about and yet i send a response and again i got the below reply from MTN

"Good day Tsholedi,

Thank you for your e-mail.

Please note that content charge subscriptions are an external value-added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors. We unfortunately cannot refund and content subscription charges.

We trust you find the above in order.

Kind Regards, Lesedi Mohapi MTN SA"

The Bill is on my name and i have to pay for all this I mean a Sim that is in a Router and its main purpose is to get data now this

I give up on MTN all that i got with MTN as soon as they come to an end I will gladly end the relationship there.