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trevor P

1 reviews | Active since May 2017

16 Jan 2018, 17:20

bad service and false advertising

I recently changed my network from telkom to mtn ,,then on Mon 8th ,i went too 3 different branches in pietermaritzburg want to sign up for the two in one deal in the picture ,,which is in their Jan 2018 booklet (59page) All 3 branches say they have not received any stock at all this month(ZTEblade-ZTEA310) which is false advertising .I then phoned the call centre ********** 667 who confirmed that no stock,,but gave me ********** 000 to phone and i must ask for marketing which i did on the 10th(waited 11 mins) i was told that the regional manager will phone me that day(still waiting for the call) ,Today the 12th at 9.58am i phoned ********** 000 number again and waited 8 mins, then i was told that they off line and will phone back ,,nix, they answered me saying sorry but didn't solve the problem,,even on hello peter they answered but still I not received not one call ,,now going to report them to ombudsman..

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Replies (2)
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trevor P's update17 Jan 2018, 11:49
Reviewer Update
copied and pasted the first reply to my first complaint ,,lol
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trevor P's update17 Jan 2018, 11:49
Reviewer Update
Official private business reply Thank you for your post. We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused. We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve. We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming. Regards Mike Ramaboka Complaints Management Team always the same reply