BAD SERVICE AND FAILURE TO RESOLVE ******** DEBITING OF MY AIRTIME/MONEY FROM SERVICE I NEVER SUBSCRIBED TO

I got billed 2 x for a subscription I never prescribed on one of my MTN numbers, and MTN has been useless, unhelpful and very slow to fix the problem. 1. Extremely slow to respond (not meeting their 8-business hrs turn around promise!), taking days to repond, 12 days and still not resolved!!! 2. Random and seemingly generic response to stop the subscription, WITHOUT ANY PLANT TO REVERSE MY DEBITED MONEY 3. Useless Agents only responding via mail, without any call or check if I am sorted or happy! NAMES: LINDIWE MHLONGO & KEDIBONE MOREROA 4. Claiming the complaint has been closed EVEN THOUGH IT IS DEFINITELY NOT RESOLVED!