Bad service and delayed resolution to customer's requests.

I was a victim of impersonation with MTN, I have submitted all the required documents and this was last year 25 November 2020 and this is affecting my credit scoring I have not had any feedback from them since 05 December 2020 but I am still getting calls from their recovery agent regarding this ********** account.

Below is the email I received from them:

Good day Thozamile,

Thank you for your email.

Please see the below response from the ***** team

“A***, ***

***

********** account opened using false documents, client was a victim of impersonation.

Line deactivated journal will be requested accordingly.”

Kind Regards, Bongeka Zwane MTN SA

Reference Number: ***

But still getting calls from the recovery agent and still seeing this account on my credit score report.