Bad Service and Customer Care

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6:08PM Mtn SA is useless, so after six years of being on your network.

1. I can't get to claim from the insurance for my ****** phone in my gym bag due to the clause saying that i was not safegaurding my phone after paying for insurance for 3 years.

2. Not able to do an upgrade due to the reason being I did an upgrade on the 03/10/2016 whereas I signed a contract with MTN on the 08/02/2015 and my upgrade was due last year. Now i have to go and get an affidavit whereas you should be checking your call records and correspondence that states that I did sign for an upgrade which is impossible when I still had a year to go before an upgrade.

3. Now I am left without a phone and no calls to receive nor smses to see if any activities is happening in any of my bank accounts.

I need your urgent response to this as I am really disappointed in your service and customer care.