Bad service and connection with MTN home wife package

If I could give a 0 star rating I would. I've called MTN about 3 or 4 times with regards to my MTN home WiFi package. When connecting to my Citrix environment, it keeps dropping the connection every few seconds then reconnecting, which is making it impossible for me to work from home. When doing a speed test it shows the connection is super fast?? When I connect using my Vodacom ****le which has a MUCH slower speed, my connection to Citrix is 100% fine. I've had a chat with my work IT as well and they advised that it looks like something on the MTN network is blocking the connection as they can see high latency. I've actually given up talking to MTN call centre, because on my last call with them their connection were bad...they said they transferring me and the call drop. Nobody called me back and I got an sms a few mins later saying my call logged has been closed. How was the call closed if nothing was resolved???? Two of the latest call references below: *** *** If you cannot correct this issue, then please cancel my contract at NO charge since you not honouring the contract. I'm paying you R1080 a month and this is unacceptable.