BAD SERVICE AND CONCLUDING OF QUERY

Dear Sir / Madam<br> As a frustrated MTN customer, I am now forced to address my complaint and concerns with you as I am not receiving any <br> satisfaction with MTN.<br> I have had my MTN contract with MTN for the past 20 years. I upgrade one of the telephones ***) on my contract<br> about 18 months ago and have never had any concerns or problems since having the upgrade, until 3 months ago I received<br> an unusually large bill of +/- R2600 where my bill for that particular number is normally between R600 and R800. I called the<br> 808 nr with my concern as something was not right and was told to get an itemised billing as they can only see that its for Data<br> usage. I never ever received the itemised billing, but the next month came and I once again received an unusually high bill of +/- R1600. <br> I then went in to the Canal Walk branch and the lady there told us that an itemised billing will not help as we need to determine <br> what the data is being used for hence we need to see a Data Specialist and their Data Specialist was only going to be there the <br> following day. We only managed to go back a few days later when we went to the Service Centre Canal Walk where Howard Green<br> logged a qu