MF
Mark F
1 reviews | Active since Aug 2019
12 Aug 2019, 14:48
Bad Service and Communication s****s
Been a client of MTN for 20 years and never defaulted on my account have asked for 3 weeks to change my company details and upgrade me as my contract has expired. Nobody helps me have sent through all Docs required and tons of e mails with no reply. Very very disapointed and will have to move to a different service provider
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Replies (1)
MTN South Africa's replyOfficial
24 Aug 2019, 07:33Good Day Mark
Thank you for your post.
We sincerely apologize for the inconvenience caused and delay in response.
Kindly be advised that this matter has been escalated to our corporate department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We sincerely apologize for the inconvenience caused and delay in response.
Kindly be advised that this matter has been escalated to our corporate department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply24 Aug 2019, 07:33
Official
Good Day Mark
Thank you for your post.
We sincerely apologize for the inconvenience caused and delay in response.
Kindly be advised that this matter has been escalated to our corporate department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We sincerely apologize for the inconvenience caused and delay in response.
Kindly be advised that this matter has been escalated to our corporate department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team