FH
Fikile H
1 reviews | Active since Apr 2015
08 Nov 2018, 09:39
Bad service and Bad attitude
I did an upgrade at MTN Sandton Branch and I was assisted by the guy called Malume that was on the 30.10.2018 and he promised that my phones will be delivered by Friday 02.11.2018. Till today I havent received anything , I called the MTN call center( ********** ) and they advised that my application was pending . I have been following up with both call center and him and then on Tuesday(06.11.2018) he promised to sort out my application and get back to me because they have the stock and he never got back to me today its Thursday (08.11.2018)still no phone instead I call the the branch and spoke to Pauline who gave me a bad attitude.
Is this the way MTN treat its clients?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Nov 2018, 08:22Good day Fikile,
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply09 Nov 2018, 08:22
Official
Good day Fikile,
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's replyOfficial
09 Nov 2018, 10:24Good day Fikile,
Kindly note that the store has advised that the upgrade has been done and this query is resolved.
We look forward to improving on the service delivery to you
Warm Regards, Zanele MazibukoComplaints Management team
Kindly note that the store has advised that the upgrade has been done and this query is resolved.
We look forward to improving on the service delivery to you
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply09 Nov 2018, 10:24
Official
Good day Fikile,
Kindly note that the store has advised that the upgrade has been done and this query is resolved.
We look forward to improving on the service delivery to you
Warm Regards, Zanele MazibukoComplaints Management team
Kindly note that the store has advised that the upgrade has been done and this query is resolved.
We look forward to improving on the service delivery to you
Warm Regards, Zanele MazibukoComplaints Management team