1 reviews | Active since Jun 2015
Bad service and bad attitude
My name is Ignatia Kgoadi, i have been calling MTN on numerious occassion for them to send me my invoice for the month of August, MTN failed to give me my invoice instead they keep on giving me July, no matter how hard i try. 1st of all i should not even call because automatically i should receive my statements every month. but you people failed. even now i havent received my invoice.<br> <br> SHAME on you MTN, you dedict my money every month, i was never in arrers but when you supposed to deliver my statements is another story.<br> <br> Mandisa is one of the ladies i spoke to yesterday on the 27 August 2015, she was very rude to me and i didnt appreciated how she spoke to me, she spoke to me as if i am nothing, even dropped a call in my ear, SHAME on you Mandisa. <br> <br> This definitely make me think twice about upgrading with MTN again, one of my collegue has already left MTN because of the same issues, PLEASE improve
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per ref REQ:*** the August invoice has been sent to your email address. It was sent on the 28-08-2015.
In regard to the agent who was rude to you, I will forward the complain to customer care supervisors to deal with her for the unprofessional service offered to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per ref REQ:*** the August invoice has been sent to your email address. It was sent on the 28-08-2015.
In regard to the agent who was rude to you, I will forward the complain to customer care supervisors to deal with her for the unprofessional service offered to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
