Bad service and attitude

On the 28th of September 2015 I booked my iPhone 5s in at the Preller Walk branch as it would not switched on. Seeing that this phone is insured I requested a loan phone but was rudely denied one by a gentleman named Phillip. Three weeks later he called to say I have to come in and pay R380 for the repairs booking. A week later I went in only to find that the phone was never booked in for repairs and to date I've tried to find out what is going on and no one can answer me plus I'm still without the phone that I use to search for work etc.