NR
NEO R
1 reviews | Active since Jul 2014
04 Mar 2015, 11:14
Bad service and attitude
Went into the MTN shop to have my phone checked....as I got there all consultants were busy I took a seat to que....2 white women and 1 black woman entered the shop shortly...to my surprise a consultant by the name of Thabo chose to help the 1 white lady who happened to be after me...why ??! I don't know?! I told him I was before the lady and his attitude was stinky towards me.....he was plainly not willing to help me.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 11:07Hello neor,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
MTN South Africa's reply10 Mar 2015, 11:07
Official
Hello neor,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso
REQ:***