Bad service and attitude

I went in to Kimpark MTN in Kimberley to do an upgrade on 2 of my contracts. I did all the paperwork in the morning of the 14th. The afternoon I went in to confirm the contracts I want to upgrade to. I waited for 2 and a half hours , while they could not \get it on the system". <br> I was promised by die manager and consultant that they will complete it early on the 15th and that I just can collect it. I've received a call stating that it is still not done and that I cannot upgrade to the same packet for both phones. I went in to the store AGAIN and was treated very badly by the manager. She asked me details that was suprposed to be on my account. When I stated it"