Bad service and a Rude Consultant

<p>My account has always been on "Mychoice 100" where i received 100 minutes,500Mb and 200 smses. I upgraded my account in March/April, where the consultant advised that i would be on the same package but receive 2GB data rather than the 500MB. For the past two months i noticed that i received 250 Free minutes, 4GB data and 100 sms. I never signed up for this. Yesterday i called and spoke to an ungrateful, unhelful and rude Nonhlanhla Mbele in your call centre who sounded like she was a recorded machine and refused to help me, leaves one to wonder if all agents at mtn are like this with no empathy or willingness to assist. 2ndly, whenever i call to find out the amount due, your agents give me the full outstanding amount, same as your user UNFRIENDLY E-STATEMENTS, i wonder how much my debit order will be tomorrow as i did not even get an sms advising of my amount due last month. i am starting to dislike MTN and i am looking for other alternatives to port my account. i will not pay for **** service like this, it's pathetic, honestly. i have been having endless issues with MTN over the past 3 months and it doesnt seem like you care and i am tired of complaining </p>