Bad Service - always a problem
<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 22px; background-color: #ffffff;">From the day I took out this contract in January everything went wrong. Firstly my phone was late, the simcard was activated on the 16 Feb 2016 but i got the phone weeks later. The contract was supposed to be a top up contract and it was not done. 3rdly they have been billing me R1000 every month and last month was not even debited. Next thing they will say my account is overdue or im not paying my account. you know what im done im cancelling this contract. I just called the customer service and they say they dont know why i wasnt debited i must call again to check after 7 days. by that that i will have switched to cell c. n***</span></p>
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Replies (2)
MTN South Africa's replyOfficial
10 May 2016, 07:41Good Day sisanda-dani,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply10 May 2016, 07:41
Official
Good Day sisanda-dani,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards,
Zukiswa
REQ:***
Best regards,
's updateReviewer Update
10 May 2016, 13:09Good day Zukiswa
My Name is Sisanda Dani cell ***.
Regards
Sisanda
's update10 May 2016, 13:09
Reviewer Update
Good day Zukiswa
My Name is Sisanda Dani cell ***.
Regards
Sisanda