BAD SERVICE ALL AROUND
<p>Hi i am a valued customer at mtn or so they say. on the 24/02/2016 i put in request with one of the call centre agents to port one of my Added number 079 to prepaid again the consultant it was done and hung up just to find out the following month that no request has been logged and no record of the call. I then called back on 17/03/2016 i spoke to a gentle who then helped me(Thapelo) with references and emails to confirm that it was done, just to find out that same thing the following month. this angered me because now its been 2months and nothing has been sorted. i then called back about two more times before the contract was cancelled and ported only done onn 20 May 2016. the following people i will mention but no help from supervisors or senior management. Karobo - Consultant no help what so ever. i told him call his supervisor he told that they cant come to the phone so i said that He/She should call me back because i wanted this sort out now. Name of supervisor Kebibone Mkwa**** never called back because he/she was to busy. this matter was to even escalated to senior level management. in this time that mtn has double billed for a bill. i asked them to send data validation to see where i got billed and only the amounts received via sms notification was the amounts reflecting and raise this to all of consultants above till today i havent received a response from anyone. this will be my last time i will make it my duty that no one else gets cheated out like this. the last people i spoke was Karmo consultant then transfered me to Billing department which came out to Endy. i explained to her my situation and she hung the phone up on me till the weak service provider is getting worse by the day. never ever have i had such terrible service from Consultant to Management</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.The contract for cell 79******* has been cancelled and converted to prepaid. The invoices generated after the request was for March and April month, the account will be credited for the 2 months Subscription fee.
The system reflect that the account has been billed for the debit orders returned unpaid 3xR11.40= R34.20 .
The system reflect that the account has been billed for extra data usage after the 1GB has been utilized. No usage limit has been set up at this time to prevent extra billing on the account. As per the billing department the billing for the extra data usage are correct and valid. The system will pick up any usage on the sim card. As per our discussion we will pass a goodwill credit to the account.
We have requested for the URL and itemized billing report for February month. Once received we will send this to you. The account balance R2500.06 due to debit orders returned unpaid. The account is now on cash method.
After the credit reflect the balance for R1183.69 need to be paid to bring the account balance to R0.00.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.The contract for cell 79******* has been cancelled and converted to prepaid. The invoices generated after the request was for March and April month, the account will be credited for the 2 months Subscription fee.
The system reflect that the account has been billed for the debit orders returned unpaid 3xR11.40= R34.20 .
The system reflect that the account has been billed for extra data usage after the 1GB has been utilized. No usage limit has been set up at this time to prevent extra billing on the account. As per the billing department the billing for the extra data usage are correct and valid. The system will pick up any usage on the sim card. As per our discussion we will pass a goodwill credit to the account.
We have requested for the URL and itemized billing report for February month. Once received we will send this to you. The account balance R2500.06 due to debit orders returned unpaid. The account is now on cash method.
After the credit reflect the balance for R1183.69 need to be paid to bring the account balance to R0.00.
Kind Regards,
Alice van der Merwe
REQ: **********