KN
Karabo N
1 reviews | Active since Apr 2012
27 Oct 2015, 08:33
bad service affecting my credit report
I sent a proof of payment to MTN regarding a payment I made in August which is still not reflecting on my account. I advised them that an incorrect reference was used. This is the response I received<br> <br> Good day,<br> Thank you for emailing credit management and we apologize for the delayed response.<br> Please be advised that your query has been escalated to our banking department. the ref no : REQ:***<br> Kind Regards,<br> Dudu Mhlongo<br> Credit Management<br> MTN SA<br> Reference Number: ***8<br> <br> The payment still does not reflect on my account.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Oct 2015, 16:09Hello Kabz89,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that our Banking Department incorrectly allocated your payment of R300.00 as a debit and not a credit.
We have now requested that they correct this and allocate the amount of R300.00 to the account as credit.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that our Banking Department incorrectly allocated your payment of R300.00 as a debit and not a credit.
We have now requested that they correct this and allocate the amount of R300.00 to the account as credit.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply28 Oct 2015, 16:09
Official
Hello Kabz89,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that our Banking Department incorrectly allocated your payment of R300.00 as a debit and not a credit.
We have now requested that they correct this and allocate the amount of R300.00 to the account as credit.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that our Banking Department incorrectly allocated your payment of R300.00 as a debit and not a credit.
We have now requested that they correct this and allocate the amount of R300.00 to the account as credit.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***