Bad service

I took my watch in as it was faulty to Castle Gate Branch in Pretoria. It has been over a month and still I do not have watch send emails to customer service to no avail. 2nd review on Hello Peter. When I was at branch on Friday 26 march was told watch left Samsung Rivonia branch a week ago and is with their courier company???? Out of the 5 of us in my family I am only one on MTN the rest all Vodacom where they receive excellent service