bad service

i submitted my claim on the 4th of march.The only time the claim gets further if i call.The service is useless.was also told i will only pay 1 excuse fee,but paid two.thought i will let them off due to the virus and have some understanding but it has just got worse.guardrisk please look into this as the calls are record.staff dont want to take calls and due to the virus they say we close early.all of bunch of *****.wasnt going to complain but it looks like it is out of my hands.got an email stating your phone was ordered,you will received it in 3 to 7 working days,next email : please note your device has been arranged to be collect from the suppliers - but courier it dont know any thing about it.i have 2 waybills 1 is mine and the other is some one else.mtn havent told them to pick up the order.mtn insurance told me to phone every day.this must be the worst claim i have every had.no issues with mtn contract just the companies mtn use.i even went so far to complain on mtn website but other issue with myn insurance but that is why it ended.have all the proof on black and white.so please catch a wake up.if have to treat my clients like your staff treat us i wont have clients left.had to call other mtn for further assistance.