BAD SERVICE

I would like to share my horrible experience service I had with the mtn shop in brits mall, on the 20th of January these year I took my pocket rooter in for repairs and I was told that I would get it back in fourteen days. on the same day I received a message saying the rooter has been dispatched and must wait three to four days of delivery, I then went to collect a week after but I was told that the rooter hasn't arrived and I went again the week after still no pocket rooter for me, the then gave me a rma . I went again but still no pocket rooter, their manager called me a couple of times saying she will provide a better answer the rooter hasn't arrived yet, the answer was that it got lost in repair shop and she later called again saying I'm should go to the shop and collect the rooter but when I got to the shop to my surprise there's still no pocket rooter instead I was asked to fill and sign the customer returns document and a month later I was billed for the same rooter that I took in for repairs. I went to that poor service store again on the 14th of May to check if the have the pocket rooter that I'm paying for monthly but I'm haven't been using for the past four month guess what? there's no rooter on my name in their store and no one could explain why because the person(tshepo) who was assisting me is off and the manager (dineo mokotedi)is also off so I left as an unhappy paying customer. Mtn brits store, your service has been very bad for me for the last four months.