BAD SERVICE!!! 😡

I was recently contacted by one of your sales consultants regarding upgrading my contract. I agreed and decided to take a laptop for R299 a month. But for some reason that was not initially explained to me by your consultant you tried to bill over R1000 from my account and it returned unpaid. I've called in twice into your call center and received no help. Today I spoke to a guy named Tsema (if I'm saying it right) check ref :*** and he was really rude and unprofessional and told me it's done and he can't do anything about it when I asked him to get me someone who can help. He even cut the call while I was speaking to him on purpose. Is this how you train your consultants to speak to a paying client? You are not going to get that money from my account because I don't afford it and had I been advised of these extra costs I would not have agreed to upgrade. So please get back to me about this rude Tsema consultant and as to what you are going to do to waiver off this amount because it's unfair that I get billed that much for something I didn't know about. I really would appreciate feedback as soon as possible because I do not want to be in arrears with this contract. My details are as follows : Ayanda Masoka ***.

Thanks