Bad service

My billing method was changed without my concent .... when I called I was first told That I changed it, then I asked, when and how, no one could tell me who changed it. So O paid in store the amount of R209, then O was billed a second time and over the phone I was told because I am behind on payment .... which I'm not.

I went to Baywest branch, made the payment and the Lady checked my payment historiese, I am not behind and she could pick up that I was billed twice for 1 month.

I have emailed the collections departement on the 3rd and received this reference number : 2afcff8e-a67c-420e-9b99-7f24585bc43c.

Then on the 9th a debit order went off of R209, I again emailed collections departement and up until today no reply.

Pathetic service indeed.